Product and account support
For sign-in trouble, analysis issues, balances, reports, deletion, privacy requests, or purchase questions.
Email supportsupport@getprivy.netSupport
Help with Privy, without another maze.
Get help with your account, analyses, reports, local cache, privacy requests, or purchase questions.
Contact
Start with the right inbox
Include the email address on your Privy account and a concise description of what happened. Do not email complete legal documents, passwords, payment-card numbers, or other sensitive information.
General inquiries
For company, partnership, press, or other non-support questions for Greenhouse Ventures, LLC.
Contact Privycontact@getprivy.netHelp topics
Common places to start
Account access
Get help with sign-in, email verification, password reset, or unexpected account status.
Analysis problems
Report a failed request, an unexpected balance change, or an analysis that did not complete correctly.
Supported inputs
Privy supports webpages, selected or pasted text, TXT, Markdown, PDF, and DOCX files up to 20 MB.
Reports and cache
Find help with saved reports, Markdown export, local result reuse, cache status, or clearing cached results.
Privacy and deletion
Ask about data handling, delete individual reports, or use Privy's permanent account-deletion control.
Purchases
Secure checkout is available inside Privy after sign-in. One $5 purchase adds 15 analyses.
Support FAQ
Before you send a message
What should I include with a problem report?
Include your account email, the type of input you were analyzing, the approximate time of the problem, what you expected, and what happened. A screenshot of the error is helpful when it does not reveal sensitive document content.
Should I send the document I analyzed?
No. Start with a description of the issue. Privy support will not ask for your password or payment-card number, and you should not email complete source documents unless a secure process is explicitly arranged.
Did a failed request use an analysis?
A failed request should not consume an analysis. One analysis is used only after a new report completes successfully. Include the approximate request time if your balance appears incorrect.
How do I buy more analyses?
Open Privy and select Buy analyses beside your current balance. Privy opens the purchase section in Settings, where you can securely buy 15 analyses for $5 through Stripe.
My payment completed, but my balance has not changed.
Return to Privy Settings and select Refresh balance. The side panel's top-left refresh button also updates your balance. If it still has not changed, wait 15 seconds and refresh once more. Close and reopen Privy only if needed. Contact support@getprivy.net if the balance remains unchanged after five minutes.
How do I make a privacy or deletion request?
Email support@getprivy.net from your account email. You can also delete reports or permanently delete your account directly from Privy.
Is Privy legal support?
No. Support can help with the Privy product, but Privy does not provide legal advice or interpret a document on behalf of support requesters.